Western University is committed to providing students the opportunity to complete courses during the pandemic while maintaining a high quality of education and the health, safety and well-being of our community. To assist with this, the centre for teaching and learning has provided alternative assessment ideas that could provide an alternative to an in person or synchronous assessment. However, in the event that a remote proctored assessment is required, remote proctoring through Proctortrack is being offered for the 2021 Spring/Summer term.

To prepare for the 2021 Spring/Summer term, the Office of the Registrar Exam Central Team requests that you identify how you will be assessing students. This allows us to ensure the capacity of Western's learning management system, OWL, and plan for support staff.

To identify your assessments, please log into the Extranet and add all assessments under the Assessments tile in Exam Central.

If you are considering the use of remote proctoring, please review the information provided below, along with the Remote Proctoring Notice and Guidelines located on the Extranet:

When is remote proctoring appropriate?

Remotely proctored examinations should be reserved for cases when alternative assessments alone cannot effectively assess student achievement of the learning outcomes of the course or there are additional requirements that warrant remote proctoring. Such cases largely fall into three broad categories:

  1. Proctored examinations are a requirement for accreditation by an external body.
  2. In an introductory course in which demonstration of the learning outcomes consist primarily of, e.g., recollection of basic facts and definitions, brief explanations of concepts, or demonstration of an ability to apply short procedures to solve a problem. In such cases, all correct answers look similar, making it difficult to determine whether a student submitted their own work or answers from a different source; moreover, the introduction of alternative assessments may inadvertently assess outcomes beyond those which are expected in the course.
  3. When accurately grading alternative assessments, such as term papers requiring a deeper level of understanding course material, would require a workload far exceeding the resources of the program.

In all cases, instructors should consider alternatives to proctored assessments and be able to clearly elucidate why a proctored assessment is the only viable means for evaluation for their particular course.

In cases where remote proctoring is employed, its use should be restricted to the final examination and one or two midterm tests.

Messaging to students?

When remote proctoring is to be employed, instructors must provide advance notice in the course outline, including a brief description of the system requirements and a link to resources for more information. Instructors are welcome to use the sample messaging and links to resources in the Remote Proctoring Guidelines.

In addition, it is strongly recommended that the instructor add a paragraph explaining why remote proctoring has been selected. If an instructor finds that they are unable to explain this, they should consider whether an alternative assessment would be possible. Instructors are welcome to use the sample messaging in the Remote Proctoring Guidelines as a starting point for their statement.

How does it work?

Proctortrack works in conjunction with your OWL or Gradescope test, offering an additional layer of security and proctoring services for your exams that allows you to ensure the integrity of an online assessment process. Specifically, Proctortrack verifies the identity of the student taking the exam, monitors the student during the exam and monitors the student's computer.

Setting up a test using Proctortrack

  1. Create your test.
  2. Link your test to Proctortrack and select configurations. You can select options for your test such as allowing calculators or text books to be used, allowing for notetaking, prohibiting copy/paste function or allowing certain applications and websites that the students require access to during the exam.
  3. You can also set up specific options for students that need an accommodation using the student settings tab in Proctortrack.
  4. Students will take the test and upload their proctoring video.
  5. Once the proctoring video is processed, which can take up to 72 hours, you are able to review sessions for academic integrity. Potential violations are flagged for your review and comments. Once you have reviewed the sessions, you can approve the test sessions and comfortably release grades to students through OWL gradebook.

Documentation and resources can be found in the Extranet under Exam Central and the Resources tile. Additional information on OWL and Proctortrack can be found at the link below.


For questions not covered under FAQ, please email
For assistance with student accommodations, please email
For concerns related to the data security or privacy, please contact Western's Privacy Officer at

General Questions

Minimum OS requirements are listed at
A minimum of 2 Gigabytes.
No, a test has to be taken on a desktop or laptop.
No. Please contact

Instructor Questions

Yes. The most comprehensive manual can be found at
Your departments should have reached out by now to see if you were interested in using Proctortrack. We have a list of all tests and exams that have been approved to use Proctortrack and we can check for you or you can check with your department.
Yes. In OWL add them as a "secondary instructor".
Yes, Proctortrack can be configured to allow/whitelist external applications. To learn how to whitelist a URL/application please refer to
Proctortrack is able to detect when a student uses notes online or off, leaves a test session, is replaced by another test taker, cooperates with another person, runs blacklisted applications, or tries to copy test questions.
There are many aspects of proctoring that can be customized, e.g. what is allowed and what is not allowed. A complete list of customizations is listed in the Proctortrack instructor manual.
While Instructor technical support is available through Proctortrack, please use to request support from Western first. We will connect you with Proctortrack support if/when necessary.
Grades remain in OWL, and Proctortrack does not access or interfere with grades. Proctortrack provides proctoring as an overlay on top of the LMS.
There is no built-in feature for students to communicate with their professor in Proctortrack. You could allow students to look down and write on paper and then present the written paper to the screen. This would require to enable the "ALLOW HANDWRITTEN NOTES" setting at the exam level (OR DON'T ENABLE SO THAT IT TRIGGERS YOU TO LOOK AT THE NOTE).
Not on Proctortrack - but they can on OWL which will transfer over to Proctortrack.
Yes. For example, you could set your dates for a 3 hour exam from June 8 at 9am through June 10 at 7pm. The student would have 3 hours from the time they started within that window.
Please note that the accommodated duration must first be set in OWL (so that that OWL assessment does not time the student out while they are in Proctortrack). The time in Proctortrack (under student settings) must be adjusted when greater than 240 minutes, but if it is less than 240 minutes the OWL duration should be sufficient.

If you select "short rest breaks" under the student settings tab on Proctortrack, there will not be a marked violation when the student gets up to leave the room for a break. If you would rather review the break following the exam, simply do not check off "short rest breaks" and you will be able to review the flag on the video.
Yes. This is done during the student onboarding process.
Proctortrack does not support mobile devices as a mode of test-taking. There is a companion app feature that allows students to use their phone for the Face/ID scan, but it must be paired with a laptop/desktop to take the test itself. Also, due to the speed of the roll-out for summer we haven't been able to do any testing with the mobile app as of yet.
Zoom could be open, but the microphone and video on zoom would not work because Proctortrack needs access to these. This is the same situation if you were to run MS Teams and Zoom call at the same time. Only one program on your computer can access the microphone or webcam at one time.

Student Questions

Students can restart the computer and Proctortrack will either continue from where it left off, or students will need to restart the test flow from LMS. It depends on how long it took to restart the computer.
Proctortrack will continue to run and capture data. Once the exam is complete and the internet resumes, Proctortrack will upload the captured data. If students are found to be violating exam rules during the time in which the internet is down, the session will still be flagged for violations.
The onboarding process for students should take less than an hour. The record of students onboarding results is available approximately 1-4 hours after they complete their onboarding test.
Students should complete onboarding at the beginning of the term so any problems can be resolved before the proctored test.
Yes. Students need to onboard for each course.
Western student ID is preferred.
Yes. Proctortrack provides live support during the exam.